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CyberDuck SFTP Guide

Firstly, download and install CyberDuck. This can be used on either Mac or Windows. You can do this by going to the CyberDuck website http://cyberduck.io

You will now need to download the SSH/sFTP key from the panel, a guide on finding and downloading the key can be found at https://www.creeperhost.net/wiki/books/general-information/page/how-to-sshsftp-into-your-server

Open CyberDuck, then click "Open Connection".

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Ensure the following:

  • Protocol is set to "SFTP".
  • The port is "22".
  • Enter your server's Hostname (yourservicename.playat.ch).
  • Enter the user "customer".
  • Click on "Choose"
  • Click on the dropdown above the open button and select "All Files (*.*)
  • Navigate to where you saved the .ppk file and click on it, then click on open

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Finally, click connect - and you will be able to access the server's filesystem

Note: PPK files have a limited lifespan, after approx. 90mins you will need to obtain a new one in order to login again.

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